Customer Relationship Manager(CRM)

Description

Customer Relationship Manager(CRM)
INFINIUM DEVELOPERS
Ramanathapuram, Coimbatore, Tamil Nadu

Full job description
Key Responsibilities:
• Build and nurture strong customer relationships to ensure satisfaction, clear communication, and trust regarding payment schedules.
• Oversee and follow up on outstanding payments, ensuring timely collections in alignment with project timelines.
• Monitor pending payments and collaborate with customers to settle dues promptly.
• Liaise with customers and other teams to manage payments and address any discrepancies.
• Send reminders for upcoming due dates and follow up on overdue payments.
• Maintain accurate records of customer payments, collections status, and overdue payments.
• Address and resolve customer disputes related to invoices, payments, or financial issues in a timely and professional manner.
• Work closely with sales, finance, and other teams to streamline the collections process and address any internal challenges that could delay payments.
Required Skills & Experience:
• 3-5 years of experience in CRM & collections, preferably within the real estate or construction sector.
• Strong verbal and written communication skills in both English and Tamil.
Excellent negotiation skills to resolve payment issues while maintaining positive customer relationships.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus

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