Service Manager

Description

Service Manager
PRESSANA KIA Showroom
Coimbatore, Tamil Nadu
₹40,000 - ₹60,000 a month
Full job description
Job Description
Leadership & Supervision:
• Lead and manage the service department team, including service advisors, technicians, and support staff. Provide training and development opportunities to enhance team performance and skills.
• Ensure the highest level of customer satisfaction by addressing and resolving customer concerns and complaints. Develop and implement strategies to improve service processes and enhance the customer experience.
• Oversee day-to-day operations of the service department, including scheduling, workflow management, and inventory control. Monitor and manage service department budgets, expenses, and profitability.
• Stay up-to-date with the latest automotive technologies and repair techniques. Ensure that all repairs and services are completed to the highest standards of quality and efficiency.
• Prepare and analyze service department reports, including performance metrics, customer feedback, and financial reports. Manage warranty claims and ensure proper documentation and processing.
Qualifications:
• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong technical knowledge of automobile repair and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in service management software and Microsoft Office Suite.
• High School diploma or equivalent; an automotive-related degree or certification is a plus.
Preferred Qualifications:
• Experience with [specific automobile brands or models] is advantageous.
• Certification from recognized automotive institutions (e.g., ASE) is preferred.
Job Type: Full-time
Pay: ₹40,000.00 - ₹60,000.00 per month
Experience:
• total work: 1 year (Preferred)
Work Location: On the road

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