Service Manager

Description

Service Manager
Bullmenn Motors
Ganapathi, Coimbatore, Tamil Nadu
₹25,000 - ₹35,000 a month
Full job description
Ensure After Market service operations for the Region are carried as per RE standards
- Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care
- Responsible for Increase of After sales service and thereby increased customer market share in the Region
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Ensure prompt, polite and efficient contact with potential and existing customers
- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA etc.) and for the whole dealership by liasoning
- Obtains market information on competitive dealer service, and current market conditions including service promotions etc
- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction
- Managing all service department employees, as well as monitoring their performance for the Region
- Creating goals and new objectives, promoting new and repeat business for the Region
- Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
- Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer and complaints immediately and according to dealership policy
- Should be already experienced in handling a team of atleast 5 at RSM position
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
• Food provided
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Experience:
• total work: 3 years (Preferred)
Work Location: In person

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