Ecommerce operations Executive

Description

Ecommerce operations Executive
Nerige Story
Coimbatore, Tamil Nadu
Full–time
Job description
At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Ecommerce operation executivet to manage all our sales, support & operations across various platforms including brand website, social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.

Responsibilities
• Respond to all incoming enquiries on Social Media and other chat based business platforms such as Whatsapp
• Respond to all incoming voice based sales & support enquiries
• Have a sales mindset- approach each customer conversation with the intent to close
• Ensure all customer support and service requests are addressed in a timely manner
• Respond via email for all customer exchange & return requests
• Use shipping aggregrator platform to ship & dispatch orders
• Ensure dispatch scehdules are adhered to strictly
• Coordinate with the dispatch team to ensure smooth and time dispatch
• Manage all escalations for exchanges/ returns
• Upload products on the website during new collection launches

Qualifications
• Minimum of 1-2 years relevant experience
• Self motivated and an inclination to work independently
• Prior experience in customer support/ chat support
• Fluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)
• Bachelors Degree

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