Floor Incharge - Call Centre

Description

Floor Incharge - Call Centre
Eagle Fleet Services Pvt Ltd (Red Taxi)
Saibaba Colony, Coimbatore, Tamil Nadu
From ₹30,000 a month
Full job description
Duties and Responsibilities
• Train employees to maintain accurate workflow for all business services.
• Involvement in completing the requirement process and evaluating new employees.
• Monitor and maintain employees' shift schedules.
• Assist other departments to maintain and enhance better performance for the company to ensure high-quality services.
• Monitor efficient quality services and ensure flawless professional behavior to all customers.
• Evaluate floor and monitor calls, maintain professional mannerisms, and improve call quality.
• Administer and maintain better workflow by assisting employees in upgrading their process and product knowledge.
• Prepare marketing plans to reach goals and assist employees to establish better relationship with customers.
• Monitor all calls on at hourly basis and maintain all data
• Collaborate with Trainer & Quality audit team to provide training to improve exceptional customer service.
• Monitoring the performance of the dispatchers and TL.
• Monitoring the key metrics and reporting daily, weekly and monthly.
• Conducting team meetings to ensure smooth workflow.
• Evaluate employee performance and identify hiring and training needs.
Qualifications and Requirements
• A bachelors degree or a masters.
• Good Experience for about 05 to 10 years in BPO, Sales & Marketing (product and service)
• Good negotiation skills.
• Proficient in written, oral English and Tamil communication skills.
• Good problem solver and creative thinker.
• Excellent planning, organizing and time management skills.
• Willing to work at Rotational Shifts
Job Types: Full-time, Permanent
Pay: From ₹30,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Work Location: In person

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