ServiceNow Developer

Description

ServiceNow Developer
Future Forward Technologies
Coimbatore, Tamil Nadu•Remote
₹70,000 - ₹80,000 a month
Full job description
Technology- Service Now Developer
Experience - 6+ years
Duration- Min 6 months
Location- Remote
Salary: 70K - 80K PM
Description
Major Responsibility/ Job Responsibility:
ServiceNow Implementation & Configuration:
• Lead and support the implement, configuration and customization of ITSM, ITOM, CSM, and SecOps modules on the ServiceNow platform.
• Work closely with stakeholders/customers to understand business requirements and design effective solutions tailored to client needs.
• Configure, customize, and extend ServiceNow applications to meet business requirements.
• Design and build workflows, business rules, and automation processes using ServiceNow tools and scripting.
Technical Expertise:
• Provide subject matter expertise and best practices for ITSM, ITOM, CSM, and SecOps modules.
• Customize ServiceNow solutions to improve process automation, visibility, and efficiency across departments.
• Integrate ServiceNow with other systems such as monitoring tools, third-party applications, and internal infrastructure using REST, SOAP, or other integration technologies.
Consultation and Support:
• Serve as a subject matter expert for ServiceNow's ITSM, ITOM, CSM, and SecOps solutions, advising clients on best practices, product features, and configuration options.
• Guide clients in optimizing their ServiceNow instances to support business objectives, improving user experiences, and driving efficiency.
• Provide expert-level consultation on ServiceNow platform functionality, product capabilities, and strategic implementation approaches for complex business requirements.
Client Interaction:
• Act as the primary point of contact for clients and stakeholders throughout the project lifecycle.
• Conduct workshops, presentations, and meetings to understand business needs and translate them into ServiceNow solutions. Provide support post-implementation, including identifying opportunities for process improvements and optimization.
Necessary Qualification/ Technical Skills:
• 5 to 6 years of hands-on experience in ServiceNow implementation, customization, and support in an enterprise environment.
• Strong expertise in ServiceNow ITSM, ITOM, CSM, and SecOps modules.
Hands-on experience with ServiceNow configuration, scripting (JavaScript, Glide API), and Service Portal development.
• Experience with ServiceNow integrations (REST, SOAP, JDBC, etc.).
• Proficiency in ServiceNow reporting, dashboards, and performance analytics.
Demonstrated ability to lead and deliver end-to-end ServiceNow solutions.
Excellent problem-solving, troubleshooting, and analytical skills.
Certifications:
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Implementation Specialist in one or more relevant modules (ITSM, ITOM, CSM, SecOps) is preferred. ITIL Foundation certification is desirable.
Soft Skills:
• Strong communication skills, with the ability to work effectively with clients and cross-functional teams.
• Proven experience in client-facing roles and project management.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
Leadership experience or ability to mentor junior consultants or developers.
Education:
B.Tech (CS/IT)/MCA/MBA
Responsibilities
• Effectively working with stakeholders both internally and externally to the organisation.
• Understand business requirements and implement technical requirements while working with standard design principles.
• Engage with the Architect and Team Leads to produce high-level and /or detailed design of requirements.
• Estimating development effort for requirements.
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
• Drive process optimisation, efficiencies and productivity using automation
• Act as a mentor to support less experienced colleagues
Must Have Qualifications
• Strong understanding of ServiceNow best practices
• Proven track record from developing and operating ServiceNow (5+ years)
• Experience in working according to agile, scrum or SAFe principles
• Experience of working with Integrations, E-bonding is preferred
• Strong analytical skills, communication, and presentation skills
• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous
• Have the drive and determination to learn and continuously share your knowledge with others
• Prior experience of working with international teams (this role is in the Nordics)
• Fluent in English (spoken and written)
• University degree in Computer Science or equivalent
Nice-to-have
• Knowledge of TM Forum Framework
• Experience in working in the telecommunications industry
• Knowledge of ITIL
• Experience from working in CI/CD pipelines
• Good knowledge of JavaScript, AJAX, XML, JSON, CSS and HTML
• Experience in Angular JS, jQuery, Node.js and Apache Jelly
• Working experience from Prometheus and Grafana
Thanks
Job Type: Contractual / Temporary
Contract length: 6 months
Pay: ₹70,000.00 - ₹80,000.00 per month
Benefits:
• Work from home
Schedule:
• Monday to Friday
• Morning shift
• UK shift
• US shift
Supplemental Pay:
• Performance bonus
Education:
• Bachelor's (Preferred)
Experience:
• ServiceNow: 6 years (Preferred)

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